This policy explains how Roofers Royal Oak ("we", "us") handles personal information collected through roofersroyaloak.com. [Operator legal name and mailing address to be added before launch.]
What we collect
When you request an estimate we collect the details you enter:
- your name, phone number and, if you give them, your email address and street address
- your ZIP code, the type of work, and your answers about the roof, leaks, insurance and timing
- your connection to the property and any notes you add
We also record how you reached the site (the page you landed on, the referring website and any campaign tags in the link), the time of your request and basic technical information your browser sends. Our hosting and request systems may log your IP address for security and spam prevention.
How we use it
- to pass your request to a licensed roofing contractor who serves your area, so they can contact you and prepare an estimate
- to check requests are genuine and filter out spam
- to understand which pages and services people use, so we can improve the site
Who we share it with
We send your request to a licensed roofing contractor who serves your area. The contractor uses your details to contact you, estimate and carry out the work.Contractors who receive requests through this site pay us for them. We also use service providers to host the website and process requests. We don't sell your details to marketing lists or data brokers, and we don't send your request to multiple contractors at once. Once the contractor has your details, their own privacy policy governs how they use them.
Calls and texts
By submitting a request you agree that the contractor may call or text you about your project at the number you give, including with automated technology. Consent isn't a condition of any purchase. You can opt out of texts at any time by replying STOP, and ask not to be called again by telling the caller or emailing us.
Security
Requests are sent over an encrypted connection, and access to them is limited to the people who need it to handle your request. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information.
Cookies, storage and tracking signals
We use Google Analytics, loaded through Google Tag Manager, to measure visits and interactions on this website. Analytics uses cookies and may process data outside your country. Google receives technical information such as your IP address, device and browser type, and the pages you view. We do not send your inquiry details to Google Analytics, and the site does not use advertising cookies. To stop Google Analytics, block cookies in your browser settings or install Google's Analytics opt-out add-on.
The site also keeps a small note in your browser's session storage of the page you arrived on and any campaign tags, so they can be included with your request. It's cleared when you close the tab.
We don't track visitors across other websites, and we don't sell or share personal information for cross-context advertising. Because of that, the site doesn't change how it works when your browser sends a Do Not Track or Global Privacy Control signal: there is no cross-site tracking or sale for those signals to switch off.
How long we keep it
We keep request records for as long as needed to handle your request, deal with any follow-up and meet our legal obligations, then delete or de-identify them. The contractor keeps their own records of work they carry out.
Your choices
You can ask to see, correct or delete the information we hold about you. [Privacy contact email to be added before launch.]
Children
This site isn't directed at children under 13, and we don't knowingly collect their information.
Changes
We may update this policy. The date at the top shows when it last changed.